LearnChair Radio host, Bob Dragone interviews Caroline Avinger, the president of Protocol LLC. Caroline is an expert in teaching good etiquette and protocol. She explains why these are necessary skills for a leader to develop, since image and style have such an important impact on how a leader is perceived. Many people can benefit from perfecting their manners, since being a leader depends so heavily on developing a positive image. She also explains how developing good protocol skills affects a company’s bottom line and can increase profitability. Caroline explains her methodology and how her courses are structured to develop the necessary skills. With a few stories she relates that although many people balk at first when asked to address their manners, she finds them always appreciative they have had the chance to benefit from her skills. Caroline explains her approach for helping business people adapt to foreign cultures should assignments take them overseas. She stresses an open mind and a willingness to learn. These also form the basis for her views on what it takes to be a good leader. Do you think you can benefit from adding a little polish to your etiquette and protocol habits? Listen to Caroline to find out how it can be done.